Frequently Asked Questions

Working together for your health and wellbeing

Appointments for longer times
If your doctor asks to see you again at a later date, please make an appointment. Longer appointments are available if required but time for this will need to be allocated when you make the appointment. Please notify Reception.

Is the Clinic accepting new patients?

Yes, all of our doctors are happy to see new patients.  To enrol please either telephone the clinic to make an appointment and give us your details then, or come in a few minutes early to fill out our questionnaire.  We will need the details of your address, telephone numbers including home, work and mobile and also your email address if applicable.  Please bring your Health Fund details and your next of kin, or someone to contact in the case of an emergency

What happens if my doctor is absent?

With the excellent doctors on staff here, there will always be a doctor available to look after your needs, and they will have access to your files as we are fully computerised.  Please let us know which doctor you would prefer to take care of you if your doctor is away and we will make every effort to accommodate your wishes.  If it is out of hours we have the doctors at Medcall available and they send us detailed information of any attendances on our patients 

Pathology tests and investigations
The patient will need to make an appointment for follow-ups with their doctor and this consultation will be bulk billed. On special occasions the doctor may leave limited information with Reception. Reminders and recalls are forwarded via mail.

Repeat prescriptions
For the benefit of your ongoing healthcare your doctor would like to see you for any repeat prescriptions. Prescription requests can be made at Reception and may be done while you wait.

Phone calls
The doctors do not take phone calls during consultations. All messages will be directed via Reception who will pass them on to your doctor for you at a convenient time. For attention out of hours please phone National Home Doctor Service on 13SICK (137425).

A fee will be charged for consultations during the weekdays and on the weekends and public holidays. At the time, failure to pay will incur a handling fee. Pensioners, MAY be bulk billed, this is always at the discretion of the doctor. All accounts are to be settled at the conclusion of the consultation. No accounts will be issued.  We operate on an appointment system and failure to attend, without notification, may incur a fee of $16.50

Mermaid Central Medical Clinic is a medical practice staffed by dedicated and experienced professionals. We strive to provide excellent care to all our patients. However if you are dissatisfied with any aspect of our service please contact the practice manager.

We are not a bulk billing clinic.
Pensioners, Health Care Card, Commonwealth Senior Card holders, children aged 1 to 16 years and OSHC students MAY be bulk billed at the doctor's discretion. This clinic does not bulk bill any patients on weekends or public holidays. All personal information collected on your behalf will remain confidential and will not be viewed or accessed by unauthorised persons.

Possible additional costs
Please be aware that investigations and procedures may incur out-of-pocket expenses in addition to your consultation fee. We request that you discuss this with your doctor before proceeding.

What if I have a complaint?

We try to offer excellence in all matters here but, if we have not met your expectations there are avenues to you.  Firstly, we hope that you would contact our Practice Manager, Mrs Pat Bryant, and give us the opportunity to address the matter.  Your welfare, and your feedback, is of upmost importance to us.  If you prefer to a have an independent body handle your matter there is The Office of the Health Ombudsman.  Their contact details are as follows: telephone: 133 646 and website

Where can I view your privacy policy?

Our Privacy Policy is available for you to view by clicking here Please note that a full version is available upon request and thatour privacy policy is reviewed and updated regularly in line with the Office ofthe Australian Information Commissioner (OAIC).