If your doctor asks to see you again at a later date, please make an appointment. Longer appointments are available if required but time for this will need to be allocated when you make the appointment. Please notify Reception.
Yes, all of our doctors are happy to see new patients. To enrol please either telephone the clinic to make an appointment and give us your details then, or come in a few minutes early to fill out our questionnaire. We will need the details of your address, telephone numbers including home, work and mobile and also your email address if applicable. Please bring your Health Fund details and your next of kin, or someone to contact in the case of an emergency.
With the excellent doctors on staff here, there will always be a doctor available to look after your needs, and they will have access to your files as we are fully computerised. Please let us know which doctor you would prefer to take care of you if your doctor is away and we will make every effort to accommodate your wishes. If it is out of hours we have the doctors at Medcall available and they send us detailed information of any attendances on our patients.
The patient will need to make an appointment for follow-ups with their doctor and this consultation will be bulk billed. On special occasions the doctor may leave limited information with Reception. Reminders and recalls are forwarded via mail.
For the benefit of your ongoing healthcare your doctor would like to see you for any repeat prescriptions. Prescription requests can be made at Reception and may be done while you wait.
The doctors do not take phone calls during consultations. All messages will be directed via Reception who will pass them on to your doctor for you at a convenient time. For attention out of hours please phone National Home Doctor Service on 13SICK (137425).
Pensioners, Health Care Card, Commonwealth Senior Card holders, children aged 1 to 16 years and OSHC students MAY be bulk billed at the doctor's discretion. This clinic does not bulk bill any patients on weekends or public holidays. All personal information collected on your behalf will remain confidential and will not be viewed or accessed by unauthorised persons.
Please be aware that investigations and procedures may incur out-of-pocket expenses in addition to your consultation fee. We request that you discuss this with your doctor before proceeding.
We try to offer excellence in all matters here but, if we have not met your expectations there are avenues to you. Firstly, we hope that you would contact our Practice Manager, Mrs Pat Bryant, and give us the opportunity to address the matter. Your welfare, and your feedback, is of upmost importance to us. If you prefer to a have an independent body handle your matter there is The Office of the Health Ombudsman. Their contact details are as follows: telephone: 133 646 and website www.oho.qld.gov.au