Mermaid Central Medical Clinic is committed to ensuring your personal information is professionally managed according to the Australian Privacy Principles (APPs).
This policy exists to provide our patients with an open and clear explanation of how we collect, use and disclose health information and how we share information with third parties within our practice.
What personal information we collect and why:
- Upon initial registration or arrival to our practice our health team will collect relevant personal information so we can provide you with the best possible healthcare.
- We may use it for directly related business activities, such as financial claims and billing procedures, payments, practice audits including accreditation and normal business processes.
The personal information we collect and hold generally includes:
- Your full name, date of birth and contact details including Next of Kin for emergency.
- Information about your health conditions,medical history, social and family history, risk factors, medications,allergies, adverse events, immunisations and treatment you may have already received.
- Medicare number and Concessional card details or DVA number for claiming purposes.
All Practice staff have signed a Confidentiality Agreement as part of their employment with Treetops and will only see the personal information that is relevant to their role within the Practice.
How we collect your personal information:
- Directly and in person
- Over the phone
- By SMS
- Through our website via online bookings
- Hard copy forms
When you first attend our practice our staff will collect your personal and demographic information from our new patient form.
If it is not possible to collect it from you directly, we may also collect this information from:
- Your guardian or responsible person, carer or relative.
- Other healthcare providers involved in your healthcare such as specialists, allied health professionals, hospitals, community health services and pathology or diagnostic imaging services.
- Medicare or Department of Veterans’ Affairs.
Who we share your personal information with and when:
- Other healthcare providers involved in your care.
- Third parties who work with our practice for business purposes (such as IT providers and accreditors).
- Statutory requirement to lawfully share certain personal information, such as notifiable diseases.
- Court subpoenas required or authorised by law.
- When necessary to lessen or prevent a serious threat to a patient’s life, health or safety or to public health or safety, or it is not possible to obtain the patient’s consent.
- During the course of providing medical services through secure Electronic Transfer of Prescriptions (eTP),the My Health Record system or other secure transmission software.
Our practice will not use your personal information for marketing any of our goods or services to you without your express consent.
If you have provided consent you may opt-out at any time by notifying our practice in writing.
Only those people that need to access your personal information will be able to do so. Other than in the course of providing medical treatment, or as otherwise described in this policy, our practice will not share personal information with any third party without your express (i.e. written) consent.
We will not share your personal information with anyone outside Australia (except under circumstances that are permitted by law) and only with your express consent.